Ahmed Abo Amra El-Badry

IT Support & Security Specialist

Helwan, EG.

About

Results-driven IT professional with a Bachelor's in Systems and Information Management and hands-on experience in IT support, network administration, and cybersecurity. Proven ability to troubleshoot complex technical issues, implement robust security protocols, and optimize system performance to enhance organizational value. Eager to leverage comprehensive technical expertise and problem-solving skills in a dynamic environment.

Work

Hotel Caesar Bay

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IT Security Specialist

Egypt, Egypt, Egypt

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Summary

Currently serving as an IT Security Specialist, responsible for safeguarding organizational data and systems through comprehensive security measures and proactive threat management.

Highlights

Protected organizational data from breaches by implementing and managing advanced security protocols, including firewalls and antivirus software.

Ensured the integrity and confidentiality of sensitive information, reducing potential security vulnerabilities by 15%.

Conducted regular security audits and vulnerability assessments, identifying and mitigating risks to maintain a robust security posture.

Provided expert guidance on secure system configurations and best practices, enhancing overall IT infrastructure resilience.

Company Mediterranean Tourism Investment

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IT Service Desk

Egypt, Egypt, Egypt

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Summary

Managed IT service desk operations, providing comprehensive technical support and troubleshooting for complex hardware and software issues.

Highlights

Resolved over 500 technical support tickets, consistently achieving a 90% first-call resolution rate for hardware and software issues.

Provided expert support and troubleshooting for complex technical issues related to operating systems, networks, and applications.

Configured and deployed essential technical tools and software updates, ensuring seamless operation and alignment with business needs.

Maintained high user satisfaction by delivering timely and effective solutions, improving operational efficiency for internal teams.

Company Delmara Aluminum Company

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IT Technical Support

Egypt, Egypt, Egypt

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Summary

Delivered critical IT technical support, focusing on system maintenance, network communication, and hardware/software troubleshooting to ensure operational continuity.

Highlights

Provided dedicated technical support for Windows operating systems and network infrastructure, resolving critical issues to minimize downtime.

Installed and configured software updates and technical tools, optimizing system performance and enhancing user productivity by 10%.

Troubleshot and resolved complex hardware and software problems, ensuring uninterrupted business operations.

Applied in-depth knowledge of operating systems and network protocols to diagnose and rectify system malfunctions efficiently.

Company AL-fares

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IT Intern

Egypt, Egypt, Egypt

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Summary

Gained foundational experience in IT operations and support, assisting with system maintenance and technical issue resolution.

Highlights

Assisted in the maintenance and troubleshooting of Windows-based operating systems, contributing to system stability.

Supported network communication principles (TCP/IP & DNS) implementation, ensuring basic connectivity and data flow.

Participated in server management tasks, learning essential administration and monitoring procedures.

Contributed to basic hardware and software support, developing initial problem-solving skills in a professional IT environment.

Education

El-Gazeera Academy

Egypt, Egypt, Egypt
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Bachelor Systems and Information Management Grade: Good

Languages

Arabic

English

Certificates

MCSA Windows Server 2019

Microsoft

CCNA

Cisco

Network +

CompTIA

Skills

Technical Skills

Operating Systems (Windows), Network Communications Principles (TCP/IP & DNS), Server Management, Hardware & Software Troubleshooting, Software Updates & Configuration, Data Protection, Security Protocols (Firewalls, Antivirus), Operating Systems Knowledge, Network Protocols, MCSA Windows Server 2019.

Soft Skills

Interpersonal Communication, Teamwork & Collaboration, Motivation & Encouragement, Continuous Learning, Decision Making, Active Listening, Stress Management, Problem Solving.